Prospect HQ Refund Policy and Payment Agreement

Refund Policy

We stand behind all of our products and your satisfaction is very important to us. All purchases made from Prospect HQ (“us”,“our”). (including all related website properties, sales over the phone, and on-site purchases) are covered by the following policies.

Online Training Access

You will receive access to the online training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at [email protected] so we can resolve the issue. Purchase of an online training module does not grant rights to the buyer to share, reproduce or resell the product in any way. For more information, please contact [email protected].

General

Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. If applicable, coupons are only valid during the advertised promotion period. Prices are subject to change without notice.

Digital Downloads 

All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at [email protected] so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.

Virtual Event or Live Event Tickets

All Virtual Event or Live event tickets are non-refundable, with no exceptions. If for any reason you are unable to attend, you may use the credit for a future event. Please contact the Customer Support Department immediately at [email protected]. After purchasing your ticket, you must reserve your seat. If you do not reserve your seat, your ticket may be forfeited. If you have received your ticket gratis or as part of another purchase, the ticket is forfeited without further remuneration. In accordance with all federal and state laws, we reserve the right to refund tickets, deny access or refuse entry to any event if we deem it in the best interest for the safety of the public, the speakers, employees and/or participants.

All tickets are non transferable without notifying the Customer Support Department at [email protected] to transfer the ticket for you. At the Event, ticket holders must show state or federal identification or a passport, and it must match the name of the ticket holder. 

Ticket-Holder Behavior Policy; Ejection and Cancellation.

We reserve the right to refuse admission to or eject any person whose conduct we deem is disorderly. This includes, but is not limited to anyone who uses profane, vulgar or abusive language, or who fails to comply with the venue's rules or policies. In any such event, you shall not be eligible for, and we shall not be obligated to issue you, a refund for any such purchase, and Prospect HQ shall not be liable for any incidental or consequential expenses incurred by you.

Notwithstanding anything herein to the contrary, no refund shall be provided to you in the event you violate the Terms and Conditions of Use or the Terms and Conditions of Sale of this Website, or in the event you fail to abide by all rules and policies related to the venue where the event is located, which violation or failure results in your inability to gain admittance to the venue or ejection from the venue. By purchasing a ticket to any of our events and/or attending, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do not attend the Event or purchase anything, or enter into any transaction with us.

Publicity Release; Information Sharing.

By attending any Event, you hereby irrevocably grant to Prospect HQ, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future Prospect HQ events and/or other events produced by Prospect HQ or any of Prospect HQ’s affiliates and hereby release Prospect HQ and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto.

Please contact our Customer Support Department at [email protected] regarding all ticket questions.

Payment Plans

If a product or service is purchased utilizing a monthly installment payment plan the Customer is responsible for 100% of agreed-upon payments equaling the total of the agreed-upon payments for the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to Prospect HQ and will not be refunded and access to any digital product or platform will be removed.

By purchasing any item, product or event from this website, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy as well as the Terms of Use and Privacy Policy If you do not agree to these Policies, please do not purchase anything, or enter into any transaction with Prospect HQ.